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Privacy Policy & Terms and Conditions
We ask you to read this policy. It explains how your personal data is processed by the company "After Inject Cosmetics GmbH," listed in the section "Data Controller and Contact Details" (Section 7) below ("After Inject Cosmetics GmbH," "we," "us"). It also informs you about how you can access and modify your personal data and make certain choices regarding its use, including the right to object to certain processing activities (such as personalized marketing) or, where we process data based on your consent, the right to withdraw that consent. More information about your preferences and rights is set out in Sections 5 and 6 below.
This policy addresses our data collection activities, including personal data, that we collect online through our website and social media channels. It also explains how we collect information through the use of cookies and related technologies on our websites. Certain sections may not apply to you depending on how you share your personal data with us or interact with us. Please note that we may combine personal data collected through one channel with personal data collected through other channels. More information about these activities is provided below.
If we change how we handle your personal data, we will update this policy and notify you or obtain your consent. We usually do this by posting an updated policy on our websites. If we make significant changes that substantially alter our privacy practices, we may also notify you through other means, such as sending you an email before the changes take effect. We reserve the right to make changes to our practices and this policy at any time. We encourage you to check our website regularly for updates or changes to this policy.
When we collect personal data, we may also send you additional information if we believe it will be helpful in providing you with relevant and timely information.
We obtain personal data from or about you from various sources (online and offline). In particular, we obtain data when you: (i) interact with our websites listed at http://www.afterinject.com or the mobile sites/applications (collectively, "the Platforms"); (ii) interact with us on our social media pages, chat services, forums, or blogs; (iii) visit one of our retail outlets; (iv) participate in our loyalty or other customer programs, contests, promotions, or surveys; or (v) interact with customer service.
Our products are sold through various authorized retailers. Unless otherwise stated at the time you provide your personal data, personal data collected by our retail partners will not be shared with us. This policy does not apply to such personal data.
We collect the following personal data:
Information provided by you (for example, by creating a web account with us, by registering for our loyalty program or other customer programs, or when you provide us with information about yourself at our points of sale):
- Contact details (such as your name, telephone number (landline and mobile phone number), home address and email address);
- Age, date of birth, gender, nationality, preferred language, interests and lifestyle;
- Billing information (including delivery address and payment information). We reserve the right to request additional evidence or documentation regarding billing information if we deem it necessary. Please note that we do not store information about the credit or debit card you use to pay (except for refund purposes). By creating an account, you can securely store and edit your debit and credit card information (managed by our third-party provider), as well as your delivery addresses and billing information, for easier and faster payments. You can also view previous purchases and your order history.
- Specified personal preferences (such as communication and language settings);
- Interactions with us (such as your transaction history, or when you visit our social media pages, blogs or forums, or interact with customer service); and/or
- Correspondence and communication between you and us.
In addition, we sometimes run promotional campaigns where you can nominate someone you know who might be interested in our products. If these individuals give you permission to share their information with us, we will only use it for this purpose and will not send them any other offers unrelated to this purpose. We may also mention in the message we send these individuals that you were the one who made the recommendation.
We do not knowingly collect data about minors.
Data that is automatically collected as a result of your use of our platforms, social network pages, or interaction with our online advertisements.
We automatically collect the following data:
- Technical data, including your device's IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system, Unique Device Identification (UDI), and advertising identifiers; and
- Information about your visit, including: URL clickstream to, through and from our platforms (with date and time), products you searched for and viewed, the content (and any advertisements) you view or interact with, page response times, download errors, length of visits to certain pages, information about your interaction with the page (e.g., scrolling, clicking and mouse-overs) and methods used to leave the page.
Some of this information is collected using cookies and related technologies. You can learn more about this in our section 3 on "Cookies and related technologies".
Information collected from third parties
From time to time (to the extent permitted by applicable law), we collect information such as your preferences, interests, and other demographic data from trusted third parties that is either publicly available or commercially obtainable (e.g., through business and retail partners, payment and delivery services, social networks, advertising networks, analytics providers, and search information providers). This data will be used for the purposes set out in this policy.
We also receive personal data that you provide to authorized dealers of our products and services, which will be used for the purposes set out in this policy.
When you pay for your products (either in-store or online), we receive information from our payment processor, who checks your creditworthiness and fraud, as well as the payment method you have provided, to confirm your identity, validate your credit or debit card, obtain initial credit or debit card authorization, and/or approve individual purchases.
To ensure data accuracy and provide you, as a customer, with a better experience, we link or combine the information we collect from the various sources and information channels outlined above. This allows us to offer you personalized services, content, targeted communications, and advertisements (e.g., we combine data about your online purchases with data collected in our retail locations).
You do not need to provide any personal data to access the platforms; however, certain functions (such as purchasing our products through the website) will then not be available to you. You can, however, choose whether or not you wish to receive marketing communications from us. We will only send you such communications if we have received your explicit consent.
You must not disclose information about other people without their consent.
We process your personal data for the reasons set out below:
- To fulfill a contract or to take action in the context of a contractual relationship: This is important when you make a purchase from us: This includes:
- To the extent necessary to protect our legitimate interests or those of third parties. These interests include the following:
- Provided you give us your consent:
- Insofar as the processing is legally required
Disclosure of your personal data
In addition to the Valentin Berlin company listed in the Data Controller & Contact section below, we may share your personal data with the following entities (to the extent permitted by applicable data protection law):
- other companies within our group for the purposes outlined above.
- authorized dealers for the purposes set out above;
- Banks and our payment service provider for the purpose of processing transactions;
- Third parties, if we have your consent (e.g., social networking providers, concierge service providers, or our retail partners). If your personal data is shared with these third parties, your personal data will be subject to their privacy policies.
- Potential buyers or acquirers of our company (if we or substantially all of our assets are acquired by third parties or we merge with such third parties; this also includes company acquisitions and mergers in the context of insolvency proceedings);
- to any law enforcement agency, court, government authority, or other third party, if, in our reasonable judgment, this is necessary to comply with legal or regulatory obligations, or to enforce or apply our Terms of Use or other agreements; or to protect the rights, property, or safety of After Inject, our customers, or others. This includes exchanging information with other companies and organizations for fraud prevention and credit risk mitigation; or
- Our third-party service providers perform services for us based on our instructions. We only authorize these parties to use or disclose the data to the extent necessary for them to perform the services for us or to comply with legal requirements. Examples of how these parties use the data include companies that fulfill orders and manage refunds, provide data hosting and support services, personalize content, advertisements and marketing services (including digital and personalized advertising), and provide data cleansing, management, segmentation, and analytics services.
We also exchange information with third parties, including social media and business partners who offer search engine services:
We aggregate your personal data with information from other customers to create a dataset containing information about your use of our platforms, your purchases of our products, and other general, grouped information about our customers. Although this dataset is aggregated and anonymized, and therefore does not allow us to identify you, it provides us with valuable insights into how our platforms are used. We share this dataset with selected third parties, including our group companies.
We also share information about you with ad technology providers and social networking and search engine providers (including Facebook, Google, Pinterest, Instagram, and Twitter) so they can recognize your devices and deliver content and ads based on your interests. This data may include your name, postal address, email address, device ID, or other identification numbers in encrypted form. These providers often process the data in anonymized form or as hash files. They may collect additional information from you, such as your IP address and information about your browser or operating system; they may also combine information about you with information from other companies in data-sharing agreements we participate in; and they may place or recognize their own unique cookies in your browser. The third parties that generate these cookies have their own privacy policies, and we have no read or write access to these cookies.
Data storage
Your personal data will be stored for a specific period based on the following criteria: (i) as long as it is necessary to fulfill the purposes set out in this policy; (ii) if required by applicable legal requirements; or (iii) if you request its deletion in applicable situations. Personal data used to provide you with personalized communications and services will be retained for the legally permissible period. If you would like more information, please contact us using the contact details provided in Section 7.
We use cookies, beacons, and other similar technologies on our platforms, social media pages, and communications, and we allow third parties to use these technologies as well. We do this to understand your use of our services, improve your user experience, and provide personalized features and content; to optimize our advertising and marketing; and to enable third-party advertising companies to help us deliver advertising specifically tailored to your interests as observed across the internet.
What are cookies?
Cookies are small text files that are sent from websites to your computer, mobile device or other internet-connected device to uniquely identify your browser or to store information or settings in your browser.
Our cookies and what they do:
The cookies we use can be categorized as follows:
- Strictly necessary cookies
These cookies are essential for your use of the website and its functions, such as saving your product selection in your shopping cart while you continue shopping and/or navigating different pages of the website and accessing secure areas of the website. We need to use these cookies for the website to function properly, regardless of whether you agree to their use.
- Analytical/performance cookies
These cookies collect information about how you use our website and services in order to improve website performance and further develop it in line with the preferences of our customers and visitors. For example, cookies and web beacons can be used for the following purposes:
- to test different designs and ensure that we offer a consistent look and feel across our websites;
-To identify trends and provide trend analysis on how you interact with our websites and communications;
- to identify errors and measure the effectiveness of our advertising campaigns.
The collected data is generally aggregated to provide trends and behavioral patterns for business analysis, website/platform improvements, and performance metrics. Our cookies and the resulting analyses may also be shared with our business partners. Among other things, we collect information about how many visitors access our websites, how many customers register, when they visited our sites, how long they stayed on our sites, and which areas of our websites and services they visited. However, we generally do not use cookies to personally identify you. We may also receive similar information about visitors to our partner websites. For this purpose, we use Google Analytics from Google Inc. To disable tracking by Google Analytics, please visit https://tools.google.com/dlpage/gaoptout.
- Functional cookies
These cookies allow the website to "remember" you in order to offer you improved, personalized features (e.g., language preferences). These cookies can also be used to remember changes you have made to text size, font, and other website functions that you can tailor to your needs. The data collected by these cookies can be anonymized, and they cannot track your browsing behavior on other websites.
- Social media cookies
These cookies are used when you share information using a social media share button or a "Like" function on the website, or when you interact with us on or through social networking sites such as Facebook, which may use information about your use of our platforms for targeted advertising. We have no control over how these social networks use cookies. Interactions with these features are subject to the privacy policy of the company that provides them.
- Targeting/advertising cookies
These cookies are used to show you advertisements on our websites, the websites of our group companies, and the websites of our partners that are better tailored to you and your interests. We target advertising to our existing customer base and other people we believe will be interested in our products and services. The cookies are also used to limit the number of times you see advertisements and to help measure the effectiveness of our advertising campaigns. They allow us to understand and analyze clicks on our ads so we can improve our service to you. The cookies are usually set by advertising networks with our consent. The cookies "remember" that you have visited a website, and this information is shared with other organizations, such as advertisers. Advertisers and other third parties (including advertising networks, advertising service companies and other service providers that may use cookies) may conclude that users who interact with or click on personalized ads are part of the group targeted by the ad or content.
To disable cookies for targeted advertising, please visit www.youronlinechoices.eu. However, this does not completely disable advertising – disabling cookies simply means you will no longer see ads tailored specifically to you. Please note that this page lists many more networks than we actually use on our website.
We use the following third-party advertising cookies on our platforms:
GA (Google Analytics) audience targeting cookies allow us to deliver interest-based advertisements on the internet and in our apps. The maximum lifespan of these cookies is 13 months.
Facebook cookies allow us to deliver interest-based advertisements to you on the social network. The maximum lifespan of these cookies is 13 months.
Web server protocols and web beacons
In connection with the collection of information via cookies, our web servers may log details such as your operating system, browser type, domain and other system settings, as well as the language your system uses and the country and time zone in which your device is located. Web server logs may also record information such as the address of the website that links to our site and the IP address of the device you use to connect to the internet. This information helps us to fix errors, improve the performance of our platform, and ensure its security. To control which web server collects this information, we may place tags on our web pages called "web beacons." These are computer instructions that link web pages to specific web servers and their cookies. We may also use cookies and similar technologies (such as web beacons) to determine whether an email we have sent you has been opened, whether there has been a response to it, and whether our mailing tools are working correctly, as well as to measure performance and provide you with content and advertisements that are more tailored to you.
Can I disable cookies and similar technologies?
If you do not wish to allow any cookies at all, or only wish to use certain cookies, please adjust your browser settings accordingly. You can also withdraw your consent to our use of cookies and delete cookies that have already been set at any time in your browser settings. Further information about cookies can be found at http://www.allaboutcookies.org/manage-cookies. By rejecting or disabling cookies, you may not be able to access certain website content or features. Details on how to disable Google Analytics and cookies related to targeted advertising can be found in the preceding sections.
Since web beacons, like all other content requests, are part of a website's HTML source code, you cannot disable or reject them. However, you may be able to disable web beacons in email messages by not downloading images contained in incoming messages (this feature varies depending on the email software you use on your computer). However, this measure may not always disable a web beacon or other technologies in the email message, depending on the email software used. For more information, please refer to the information provided by your email software or service provider. Web beacons may also become unusable if you disable cookies or change your browser's cookie settings.
We are committed to protecting the personal data we collect, and the secure storage of your personal data is very important to us. We take measures to ensure that your personal data is protected against unauthorized and unlawful processing and against accidental loss, damage, destruction, or disclosure. We limit access to the data to those who reasonably need access to your personal data in order to provide you with products and services.
All data transmitted from your browser to our platforms via online forms, our store locator, or the shopping cart is protected by SSL (Secure Socket Layer) technology. SSL is a cryptographic protocol that ensures data protection and integrity between two authenticated communicating parties.
Our platforms may contain links to and from third-party websites. If you follow links to these websites, please note that these websites have their own privacy policies, and we do not accept any responsibility or liability for these policies or how these third parties use your personal data. Please review these policies before submitting any personal data to these websites.
When you create an account with us, as part of our security measures, you will be asked to provide a username and password for your account. You must keep this information confidential and not disclose it to any third party.
We strive to give you choices regarding the personal data you provide to us. The following mechanisms give you control over your personal data:
If you no longer wish to receive our marketing communications (and/or personalized marketing communications), simply let us know by following the opt-out instructions in the respective message or by following the procedure outlined in Section 7. Please note that you will still receive service communications from us (i.e., non-marketing communications, such as emails regarding your order status or notifications about your account activity).
Cookies/Similar Technologies and Interest-Based Advertising: You can configure your browser to reject all or some browser cookies, or to notify you when cookies are being used. You can also use the provided opt-out tools. You also have choices regarding interest-based advertising. See section 3 above.
In accordance with applicable law, you may have the right to request a copy of your personal data from us, or to have it corrected, deleted, its processing restricted, or to have some of this personal data transferred to another organization. You may also have the right to object to certain processing activities and, if we have obtained your consent to process your personal data, you can withdraw that consent. If we process your personal data because we have a legitimate interest in doing so (as explained above), you also have the right to object. These rights may be limited in certain cases—for example, if we can demonstrate that we have a legal or contractual obligation to process your personal data. In some cases, this may mean that we can continue to store your personal data even if you have withdrawn your consent. In such a case, we will take reasonable precautions and safeguards to protect your personal data.
If you wish to exercise any of these rights, please use the contact details in (section 7) to contact us.
If you have any questions about this policy or data protection matters in general, or if you would like to file a complaint regarding our compliance with applicable data protection law, please contact us using the information on the contact page of our website and our customer service team will be happy to assist you.
You can also use the contact details on the contact page if you wish to change your settings and exercise your rights in accordance with the above information.
We take every complaint seriously and will investigate the matter (this also applies to complaints that we have violated your rights under applicable data protection laws). We hope to address your concerns to your satisfaction. If you have unresolved concerns, you may also have the right to contact the relevant data protection supervisory authority in your country of residence or the place where the alleged violation occurred.
DATA CONTROLLER FOR ALL ACTIVITIES (BOTH ONLINE AND OFFLINE)
After Inject Cosmetics GmbH
Dog Path 6
07907 Schleiz
GERMANY
We are After Inject Cosmetics GmbH, a registered German company, and we operate this website. Our main office is located at Hundeweg 6, 07907 Schleiz, Germany.
These Terms of Use ("Terms of Use") set forth the legal terms and conditions under which we permit you (as a registered user or as a guest) to access our website. By accessing, viewing, or otherwise using our website, you accept these Terms of Use without limitation or reservation. If you do not accept these Terms of Use, you are not authorized to access or use the website and should leave the website immediately.
1. Understanding these terms of use
1.1 Certain words and phrases used in these Terms of Use have special meanings (these are referred to as "defined terms"). These defined terms can be identified by the fact that they begin with a capital letter (even if they do not appear at the beginning of a sentence). When a defined term is used, it has the meaning assigned to it in the section of these Terms of Use where it is defined. You can find the meaning by searching for the sentence in which the defined term appears in parentheses and quotation marks.
1.2 W When we refer to “we”, “us” or “our”, we mean Valentin Berlin EU. When we refer to “you” or “your”, we mean you, the person accessing or using our website.
2. Our website
2.1 Our website is provided free of charge. We cannot guarantee that our website or its content will always be available or will run without interruption. Access to our website is granted on a temporary basis. We are entitled to suspend, withdraw, discontinue, or modify all or part of our website without notice. We accept no liability to you if our website should be unavailable at certain times or for certain periods for any reason. We are entitled to update the website and/or change its content at any time.
2.2 You are responsible for taking all necessary precautions to access our website. You are also responsible for ensuring that all persons who access our website through your internet connection are aware of and comply with these terms of use.
2.3 We do not guarantee that the website or its content is free from errors or omissions. We make reasonable efforts to provide only correct and up-to-date information on our website. However, we make no express or implied warranties, representations, or guarantees regarding the information.
2.4 The website and its content are provided solely for general information and entertainment purposes. They are not intended as a source of (medical or other) advice on which you should rely. Before taking any action based on the content of this website, or refraining from doing so, you should seek the advice of a qualified professional or expert.
3. Your account and password
3.1 When you register with us, as part of our security measures, you will be asked to provide your email address and a password. You must treat this information confidentially and not disclose it to third parties.
3.2 We are entitled to deactivate accounts and/or passwords at any time if, in our reasonable opinion, you have not complied with one or more provisions of these Terms of Use.
4. Our rights
4.1 We are the owner or licensee of all intellectual property rights to this website and its content, the After Inject name and trademark, and the After Inject product names, images, and packaging. These works are protected worldwide by copyright laws and treaties. All such rights are reserved.
4.2 You are not authorized to use our intellectual property rights for purposes other than those set out in these Terms of Use. You are not authorized to use our website (or any part of it or its content) for commercial purposes. However, you are authorized to download material from the website solely for non-commercial, private use.
4.3 No part of this website, in particular the texts, designs, graphics, photos and images contained therein, may be copied, reproduced, otherwise published, uploaded, otherwise posted, modified, transmitted or distributed or otherwise used for non-personal, public or commercial purposes, unless Valentin Berlin has given written consent.
4.4 All communications or documents you send to this website by email or otherwise are considered non-copyrighted and non-confidential. This excludes communications regarding your order if you use the website to purchase After Inject products. We are free to publish, display, post, distribute, and otherwise use all ideas, suggestions, concepts, designs, know-how, and other information contained in such communications or documents for any purpose, including but not limited to the development, manufacture, advertising, and marketing of After Inject and our products.
5. Our liability
5.1 Nothing in these Terms of Use excludes or limits our liability in the following cases:
5.1.1 Personal injury or death caused by our negligence
5.1.2 Fraud or fraudulent misrepresentation
5.1.3 Other cases in which the exclusion or limitation of our liability would not be lawful
5.2 THE WEBSITE IS PROVIDED “AS IS” AND TO THE EXTENT PERMITTED BY LAW, WE EXCLUDE ALL EXPRESS OR IMPLIED CONDITIONS, WARRANTIES, ASSURED OR OTHER CONDITIONS THAT MAY APPLY TO OUR WEBSITE OR ITS CONTENT.
5.3 WE ACCEPT NO LIABILITY TO USERS FOR ANY LOSSES OR DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE FOLLOWING CAUSES, WHETHER BASED ON CONTRACT OR TORT (INCLUDING NEGLIGENCE), BREACH OF LAW OR OTHERWISE, EVEN IF FORESTABLISHABLE:
5.3.1 USE OR IMPOSSIBILITY TO USE OUR WEBSITE
5.3.2 USE OF OR RELIANCE ON THE CONTENT SHOWN ON OUR WEBSITE
5.4 If you are a commercial user, please note that we are specifically not liable for:
5.4.1 Losses in profit and sales, business or revenue
5.4.2 Business Interruptions
5.4.3 LOSS OF EXPECTED SAVINGS
5.4.4 Lost business opportunities, loss of business value, damage to reputation
5.4.5 OTHER INDIRECT OR CONSEQUENTIAL LOSSES OR DAMAGES
5.5 If you are a private user, please note that we provide our website exclusively for domestic and private use. You agree not to use our website for commercial purposes, and we shall not be liable to you for any loss of profits, business losses, business interruptions, or lost business opportunities.
5.6 WE ARE NOT LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY VIRUSES, DISTRIBUTED-DENIAL-OF-SERVICE ATTACKS, OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECTE YOUR COMPUTER, COMPUTER PROGRAMS, DATA, OR OTHER PROTECTED MATERIAL AS A RESULT OF USING OUR WEBSITE OR DOWNLOADING CONTENT FROM IT OR FROM WEBSITES LINKED TO IT.
5.7 We assume no responsibility for the content of websites linked to our website. Such links are not to be considered as endorsements of these websites by us. We are not liable for any loss or damage that may arise from your use of these websites.
5.8 Different limitations and exclusions of liability apply to any liability arising from our sale of After Inject products to you. These are set out in our General Terms and Conditions of Sale (available at Terms and Conditions of Sale ).
6. Viruses
6.1 We do not guarantee that our website is protected from bugs or viruses and is free from them. You are responsible for configuring your information technology, computer programs, and platforms for accessing our website, and we recommend using your own antivirus software.
6.2 You must not knowingly misuse our website by introducing viruses, Trojan horses, worms, logic bombs, or any other material that is harmful or technologically damaging. You must not attempt to gain unauthorized access to our website, the server on which the website is located, or any other servers, computers, or databases connected to our website. You must not attack our website by means of a denial-of-service attack or a distributed denial-of-service attack. If you breach this provision, you will be committing an offense under the Computer Misuse Act 1990 in the UK. We will report any such breach to the relevant law enforcement authorities and cooperate with them by disclosing your identity. In the event of such a breach, your right to use our website will cease immediately.
7. Purchase of After Inject products
When you use the website to purchase our products, our General Terms and Conditions of Sale (available on the Terms and Conditions page ) apply to your purchase. Please take the time to read our General Terms and Conditions of Sale, as they contain important information and conditions. If you do not accept our General Terms and Conditions of Sale, you are not permitted to purchase products through the website.
8. Your personal data
We use your personal data exclusively in accordance with our privacy policy (available at Privacy Policy ). Please take the time to read our privacy policy, as it contains important information and conditions that apply to you.
9. Applicable Law and Jurisdiction
These terms of use are governed by Swiss law. Both you and we agree that the courts of Zurich, Switzerland, shall have exclusive jurisdiction over any disputes.
10. Contact
If you have any questions about the website or these terms of use, please contact us using the form on the contact page of our website ( Contact ). Our customer service team will be happy to assist you.
Thank you for visiting our website.
Terms of Use last updated on May 26, 2021
These terms and conditions (together with our Privacy Policy and Website Terms of Use) (“ Terms and Conditions ”) contain information about us and set out the legal terms under which we sell After Inject products (“ Products ”) listed on our website www.afterinject.com (“ Website ”) to you. These Terms and Conditions do not apply if you purchase After Inject Products from a source other than our Website (for example, if you purchase After Inject Products from one of our authorized distributors or retailers). Distributors and retailers have their own terms and conditions that apply if you purchase After Inject Products from them (you should ensure you understand these terms). These Terms and Conditions apply to all contracts for the sale of Products from us to you (“Contract”). Please read these Terms and Conditions carefully and make sure you understand them before ordering Products from our Website.
Please note that by ordering products from us, you agree to be bound by these terms and conditions . If you refuse to accept these terms and conditions, you cannot order products from our website.
1. These terms and conditions are understood
1.1 Certain words and phrases used in these terms and conditions have special meanings (these are referred to as "defined terms"). These defined terms can be identified by the fact that they begin with a capital letter (even if they are not at the beginning of a sentence). When a defined term is used, it has the meaning assigned to it in the section of these terms and conditions where it is defined. You can find the meaning by looking for the sentence in which the defined term appears in parentheses and quotation marks.
1.2 When we refer to "we", "us" or "our" we mean the company Valentin Berlin. When we refer to "you" or "your" we mean you, the person who buys products from our website.
1.3 We have used headings to help you understand these terms and conditions and find information easily. These terms and conditions and any contract between you and us are only available in English. We do not keep copies of the contract between you and us and recommend that you print a copy of these terms and conditions or keep it for your records. Please note, however, that we may amend these terms and conditions from time to time, as set out in section 14 below. Please check the website each time you order products to ensure that you understand the legal terms and conditions that apply to the contract at that time.
2. About us
2.1 Valentin Berlin is a registered German company (“we”, “us” or “our”). Valentin Berlin operates the website www.afterinject.com (“Website”) from its main business address at Kirchstraße 5, 10557 Berlin, Germany.
2.2 If you wish to contact us, please use the contact page of our website (which you can find here) and our customer service team will be happy to help you.
3. Our products
3.1 Our product range helps you to maintain the results of your hyaluronic acid injections for longer.
3.2 The product images on our website are for illustrative purposes only. The packaging and presentation of the products may differ from the images on the website.
3.3 Many of our products are available in different sizes, weights, quantities, and variations. You can find the various options for each product on the respective product page of our website.
3.4 The availability of all products on our website depends on whether they are in stock. We will inform you as soon as possible by email or telephone if the product you ordered is unavailable and will not process your order in this case.
4. Your account
4.1 You do not need to register to browse our website or purchase products from us. However, if you choose to register or create an account with us, you will be able to fully enjoy our website, and we can personalize your shopping experience and make shopping even easier for you.
4.2 By creating an account, you can save your debit and credit card information for easier and faster payment, save and edit your delivery addresses and billing details, and view previous purchases and your order history.
4.3 When you register or purchase products through our website, you must provide certain information, including your name, telephone number, and email address. You must also provide the details of a valid credit or debit card that you are legally authorized to use. We reserve the right to request additional evidence or documentation regarding billing information if necessary. You confirm that all information you provide to us at any time is true, accurate, and complete.
5. Buy products from us
5.1 To purchase products from our website, you must be at least 18 years old.
5.2 You may not purchase products from our website for business purposes and/or for resale.
5.3 Our ordering process allows you to check and correct errors before placing an order with us. Please take the time to read and check each page of your order during the ordering process. In particular, please check the quantities, size, and weight of all products in your order.
5.4 By clicking on “Place order”, you are committing to purchase and pay for the products in your order. (You accept that you are entering into a contract with La Prairie when you purchase the products in your order.) The contract is subject to these terms and conditions. By placing an order, you confirm that you accept these terms and conditions.
5.5 After you have placed an order, you will receive an email from us confirming that we have received your order. However, please note that this does not mean that your order has been accepted.
5.6 If we accept your order, we will confirm this to you by sending another email (“Delivery Confirmation”).
5.7 Only the products listed in the delivery confirmation are part of the contract between you and us. If you find an error, please contact us via the contact page.
5.8 If we are unable to deliver a product (for example, because it is out of stock or no longer available), we will reduce your order and deliver the remaining items. If you have already paid for the products, we will refund you the amount for the undelivered products as soon as possible.
6. Product prices
6.1 Product prices are listed on our website from time to time. We make every effort to ensure that product prices are correct at the time the relevant data is entered into the system. However, it is always possible that some products on our website may be incorrectly priced despite our best efforts. If we discover an error in the price of a product you have ordered, we will contact you to inform you of this error. You will then have the option of purchasing the product at the correct price or canceling the order. We are not obligated to supply the goods at a lower price if we have made a pricing error. We will only process your order once we have received your instructions. If we are unable to contact you using the contact information you provided during the ordering process, the order will be considered canceled.
6.2 Product prices may change from time to time. However, these changes do not affect orders that we have confirmed with an order acceptance.
7. Payment methods
7.1 You can pay for your products with a credit card, Amazon Pay, Klarna, or PayPal. We accept the following cards: Visa, MasterCard, Maestro.
7.2 By ordering products through our website, you authorize us to conduct a credit and fraud check on you and your chosen payment method. These checks may be necessary to verify your identity, validate your credit or debit card, obtain initial credit or debit card authorization, and/or authorize individual purchases. You authorize us to disclose information about you, including personal data, to third parties such as banks and credit reporting agencies for the purpose of these checks, and you accept that these third parties may retain records about you. You also agree that we may share the information we obtain through such checks with third parties, including fraud prevention agencies or credit reference agencies. We reserve the right to implement additional payment security systems from time to time.
7.3 If, for any reason, the total amount due for your order cannot be collected, your order will be cancelled. We will inform you of this using the contact details you provided during the ordering process.
7.4 Your debit or credit card will only be charged when we ship your order. At that time, we will charge the card the full amount for the products and delivery costs.
8th delivery
8.1 Your order will be fulfilled within the estimated delivery time, except in cases of force majeure (see section 13 for further information). If we are unable to meet the estimated delivery date due to force majeure, please contact us for a new estimated delivery date.
8.2 Delivery is complete when we deliver the products to the address you provided. (Please ensure that the delivery details you provide are correct. We are not responsible for delays or failed deliveries caused by customer error.)
8.3 You must comply with all applicable laws and regulations of the country for which the products are intended. We are not responsible or liable if you break any laws or regulations.
9. Returns and Refunds
GENERAL RETURNS
9.1 We want you to be completely satisfied with the products you have ordered from us. If you experience any problems with the products you ordered, please contact our customer service team via the contact page on our website, which you can find here. Details of your legal right to cancel your contract with us, and an explanation of how to do so, can be found below and in the order confirmation we sent you.
9.2 You can return the products to us and receive a full refund, provided you return them or inform us of your intention to do so within 14 days of delivery. Please note that if you return one or more products from your order, you must also return any exclusive offers or gifts received with your purchase. Otherwise, we will have to invoice you for these.
9.3 If you wish to return the products to us, please inform us by sending an email to our customer service department. You will receive an email from us confirming that we have received your request. You may wish to keep a copy of this email (and any emails you send us) for your own records.
9.4 We will fully refund the price you paid for the products. We will process your refund as soon as possible, but in any case within 14 days of receiving the returned products (see section 9.3 above). The refund will be issued to the credit or debit card you used for payment.
9.5 To receive your refund, you must return the products to us as soon as possible. You are responsible for handling our products properly until you return them to us. We recommend returning them using the recommended shipping method included in the package. You should also keep proof of postage. We cannot issue a full refund if the products are not returned to us or are damaged when they arrive.
DEFECTIVE PRODUCTS
9.6 In the unlikely event that the products we sell you are faulty or not as described, you may have further statutory rights to a refund with respect to these products. Our general return policy (see above) or general terms and conditions do not affect these statutory rights. Your local or national consumer protection authority can advise you on your rights in this regard.
10. Our Liability
10.1 If we fail to comply with these terms and conditions, we are responsible for any loss or damage you incur that is a foreseeable result of our breach of these terms and conditions or our negligence. However, we are not responsible for any unforeseeable loss or damage. A loss or damage is foreseeable if it is an obvious consequence of our breach or if it was considered by you or us at the time of entering into the contract.
10.2 We only supply products (including free samples that you receive with your order) for home or private use. You agree not to use the products for commercial or resale purposes, and we are not liable to you for any loss of profits, business losses, business interruption, or lost business opportunities.
10.3 We do not limit or exclude our liability in any way for the following cases:
10.3.1 Personal injury or death caused by our negligence.
10.3.2 Fraud or fraudulent misrepresentation.
10.3.3 Other cases in which the exclusion or limitation of our liability would not be lawful.
11. Using our website
Your use of our website is subject to the website's terms of use, which you can find here. Please take the time to read our website's terms of use, as they contain important information and conditions that apply to you. If you do not accept our website's terms of use, you may not use our website.
12. Your personal data
We use your personal data exclusively in accordance with our privacy policy (which you can find here: Privacy Policy ). Please take the time to read our privacy policy, as it contains important information and conditions that apply to you.
13. Force Majeure
13.1 In rare circumstances, due to force majeure, the performance of our obligations under this contract may be delayed or prevented. In such a case, we will perform our obligations as soon as possible. However, we cannot accept liability for any losses you may incur as a result of a delay in performance or failure to perform our obligations due to a force majeure event.
13.2 In the event of force majeure affecting the performance of our obligations under this contract:
13.2.1 We will contact you as soon as possible to notify you.
13.2.2 If our obligations under this contract are suspended and the deadline for fulfilling our obligations is extended for the duration of the force majeure event, and the force majeure event affects the delivery of the products to you, we will agree on a new delivery date with you after the force majeure event has ended, we will do so.
14. Amendment to the general terms and conditions
14.1 We may amend these terms and conditions from time to time (for example, if we change the accepted payment method or if there is a change in the law that requires us to amend these terms and conditions).
14.2 Each time you order products from us, the terms and conditions in effect at that time apply to the contract between you and us. The current version of these terms and conditions is available on our website. Please check the terms and conditions on our website each time you order products from us to ensure that you are familiar with them.
15. Complaints and problems
Should you wish to file a complaint, we will endeavor to resolve your issue and prevent its recurrence in the future. Please contact our Customer Service Team via the contact page on our homepage, accessible under "Contact ." European law requires all online retailers to include a link to the European Commission's Online Dispute Resolution platform. You can use this platform to report your complaints. It is available at: http://ec.europa.eu/consumers/odr/
16. Further important information
16.1 We may transfer our rights and obligations under this contract to another organization. However, this will not affect your rights and obligations under these terms and conditions.
16.2 The contract is between you and us. No other person has any right to enforce any of its terms.
16.3 Each section of these terms and conditions is severable. If a court or competent authority decides that any one of them is unlawful or unenforceable, the remaining sections shall remain in full force and effect.
16.4 If we do not insist on the fulfillment of any of your obligations under these terms and conditions, or if we fail to enforce our rights against you, or do so belatedly, this does not mean that we waive our rights against you and that you are not required to fulfill these obligations. If we waive the remedy of a breach by you, we will only do so in writing, and this does not mean that we will automatically waive our rights in the event of a subsequent breach.
16.5 These terms and conditions constitute the entire agreement between you and us and supersede all prior agreements between you and us.
17. Applicable Law and Jurisdiction
17.1 These terms and conditions are governed by Swiss law. This means that this contract for the purchase of products through our website and any disputes or claims arising from or in connection with it are governed by Swiss law.
17.2 Both you and we agree that the courts of Zurich shall have exclusive jurisdiction in the event of any disputes.
18. Cancellation Policy
18.1 Right of Withdrawal You may withdraw from this contract within 14 days without giving any reason in writing (e.g., letter, fax, email) or – if the goods are delivered to you before the end of this period – by returning the goods. The withdrawal period begins upon receipt of this notice in writing, but not before receipt of the goods by the recipient (in the case of recurring deliveries of similar goods, not before receipt of the first partial delivery) and also not before we have fulfilled our information obligations pursuant to Article 246 § 2 in conjunction with § 1 paragraphs 1 and 2 of the Introductory Act to the German Civil Code (EGBGB) and our obligations pursuant to § 312g paragraph 1 sentence 1 of the German Civil Code (BGB) in conjunction with Article 246 § 3 of the EGBGB. Timely dispatch of the notice of withdrawal or the goods is sufficient to meet the withdrawal deadline. The notice of withdrawal should be sent to:
Valentin Berlin
Kirchstraße 5
10557 Berlin - GERMANY
Email address: mail@afterinject.com
18.2 Consequences of Withdrawal In the event of a valid withdrawal, both parties are obligated to return any goods or services received and to surrender any benefits derived from them (e.g., interest). If you are unable to return the received goods or services, or any benefits derived from them (e.g., advantages of use), either in whole or in part, or only in a deteriorated condition, you must compensate us for the value thereof. You are only required to compensate us for the deterioration of the goods and for any benefits derived from them if the deterioration or the benefits are due to handling of the goods beyond what is necessary to ascertain their nature, characteristics, and functioning. "Ascertaining the nature, characteristics, and functioning" means testing and trying out the respective goods as is possible and customary in a retail store. Goods that can be shipped by parcel post must be returned at our expense and risk. Goods that cannot be shipped by parcel post will be collected from you. Obligations to refund payments must be fulfilled within 30 days. The cancellation period begins for you when you send your cancellation notice or return the goods, and for us when we receive them (see the cancellation policy at the end).
18.2 Contract Text Storage We store the contract text and send you the order details by email. You can view the Terms and Conditions at any time here on this page.
18.3. Contract Language The language available for concluding the contract is German.